Frequently Asked Questions

Everything you need to know about your KEF audio experience.

What is the standard shipping time for KEF products?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.

Do KEF speakers come with a manufacturer's warranty?

Yes, all new KEF products come with a limited warranty. Passive loudspeakers are typically covered for 5 years, while powered speakers, subwoofers, and electronics are covered for 2 years.

What is your return policy for high-fidelity equipment?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the product in its original packaging and condition for a full refund.

Can I upgrade my order to expedited shipping?

Yes, we offer Next Day and 2-Day air shipping options at checkout for an additional fee, provided the items are in stock.

How can I track my delivery?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.